FAQ's

 TERMS AND CONDITIONS

SHIPPING AND RETURNS

Payments:  All payments are processed with Square and Paypal and are secure.  We do not store your credit card information.

Angel Policy: All Patterns are Copyright © 2016 Debra Grogan/The Quilt Factory. Patterns may not be reproduced or shared.  Patterns may be used by one person for personal use or to make finished goods for charities, sale in retail and on-line shops or craft fairs, but may not be mass produced.  Patterns may not be changed or reworked to create “derivative” patterns.  We work very hard to bring you only the very best in design and instructions, please respect our copyright and policies. If you have any questions please email us at: deb@thequiltfactory.com

Pattern Printing:  For downloadable patterns, we recommend using the free Adobe Reader app (click to download) for viewing and printing patterns. Templates must be printed to actual scale. Check the settings in your print window under "Size Options" and make sure "Actual Size" is selected, or Scaling is set to "None".  Please refer to your printers manual for technical help.  You may download your pattern up to three (3) times, please save a copy to your computer.

Privacy: We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties. E-mail addresses are collected and used solely for the purpose for which they were submitted. The Quilt Factory will only use your e-mail for these purposes and will not share your address with third parties. Occasionally we may send you an email to share any news or promotions we may have. To have your e-mail removed from our contact list, click on the unsubscribe bottom at the bottom of the email.

SHIPPING: We currently ship within the United States via USPS and UPS and to Canada, England and Australia via USPS.

Orders will be shipped within 2-3 business days.

Orders over $100 ship FREE!

Orders are shipped USPS Mail or UPS Ground based on your choice during checkout. 

Returns: DIGITAL DOWNLOADS: Due to the nature of the product, digital downloads of patterns are not subject to a refund.

Products (patterns EXCLUDED) may be returned for a store credit within 14 days of original purchase.  They must be unopened and in "like-new” condition, fabric yardage and pre-cuts must be free of dirt and any odor from smoke. Cost for shipping on returns will be at the expense of the customer (unless damaged). You must include a copy of the receipt, your e-mail address, shipping address and phone number.

Damaged GoodsWhile most of our product is not likely to be damaged in the shipping process, please retain all shipping packaging for revue. We will replace anything that is damaged, please contact us at deb@thequiltfactory.com.  We will send you a label for the return. If there is an issue with fabric that is no longer available, we will do our best to replace it with one similar. All returns must include the original receipt, your e-mail address, shipping address and phone number.

Technical:  We are designers and writers of patterns.  We do not offer technical support for problems with emails, downloading or pattern printing.  Please refer to your printers manual for questions.  If you did not receive your email receipt or download notification, please make sure you check your spam folder and add us to your contacts to receive emails from us in the future.